Grand Eagle Casino

United States Flag
Americans Not Accepted
Fair Rating
  • Games and Software
    8
  • Bonuses and Promotions
    7
  • Mobile Version
    5
  • Banking and Money
    7
  • Safety and Trust
    8
  • Localization
    5
  • Customer Service
    6
Grand Eagle Casino
United States Flag
Americans Not Accepted

Grand Eagle Casino Review

Website www.grandeaglecasino.com
Welcome Bonus $300
Owner Genesys Technology N.V.
Licenced By Curaçao
Established In 2009
Payout Percent 97%
Payout Speed 6-8 business days
Games Offered Keno, Roulette, Video poker, Slots, Blackjack
Powered By
Number of Games 136+
Banking Options
  • EcoPayz
  • MasterCard
  • Neteller
  • Visa
  • Skrill
  • Bitcoin
  • JCB
  • Nordea
  • Check
  • Wire-transfer
  • American Express
  • Diners Club
Currencies CAD, EUR, NOK, USD, GBP, DKK
Support Channels Phone, Live Chat, E-mail
Casino Types Instant play casino, Mobile casino, Best Payout Casino
Screenshots
  • Accessible customer support
  • Welcome bonuses and welcome back packages
  • Online club for interactions between registered members
  • Privacy of users
  • Adequately licensed
  • Custom made themes
  • No downloadable software or application
  • Short expiry time on bonuses
  • No live casino
  • Harsh withdrawal policy

Games and Software

Selection of games 

One of the perks of the games offered by the Grand Eagle сasino is usability. So, whether you're a first time user of the website, or you're an old member looking for new games, you'd have no problem playing these games. The website is designed in a manner that's aesthetically pleasing. It doesn't, however, stop there, it's effortless to navigate through the website. It's relatively easy to create an account, play games, and monitor payments. 

The games have also been grouped to afford an enjoyable experience. They are classified into groups. Demos are also available to teach you how to play the game.

The new games are the ones recently accepted to be played on the online сasino. Some examples from these are Hot seven deluxe, Sunny Fruits, Fishin for Gold, Solomon the King, Barbarian Fury, and Ramses Book.

  • Jackpots: The jackpots, as we all know, are the big pot of Gold. A big hit from this can make your bank account shake. Sample games from here: Lucky Clover, Neon Reels, Best Witch, Bewitched, and the newly added Lucky Leprechaun and Lucky Lady.
  • Table games: Typical table games that you find in a brick and mortar casino. The roulette, baccarat, blackjack, poker, etc are available here for you. 
  • Video slots: This is an assortment of famous slots designed by the very best in software development. The Macau slots also feature in this, though there's also a separate categorization for them on the webpage. Some vivid examples include Royal Seven XXL, Take 5, Fishin for Gold, and Sunny Fruits. 
  • Macau: There's a separate Macau section on the site. This is a bunch of Chinese/Japanese titles in short. If you love Chinese movies, the Shaolin Temple, Dynasty, and dragon kind of themes, you'll be amazed at what you'll find here. Among them, the most popular are Shaolin Spin, Dragon Riches, Fenghuang, Butterfly Love, Dragon Wilds, the Fortune Pig, and Chinese Dragon. 
  • The Wheel of Luck: As the name implies, it's a virtual wheel, and you'll need lots of luck to win big. You can be awarded free spins, free chips, loyalty rewards, jackpot, deposit bonuses, etc. You can get 3 free spins to play the game. The wheel can only be spun once every 6 hours.

Casino software 

These games are unique and can be personalized to suit your individual preferences. Another exciting feature is you can make a list of your favorite games from over 136 games available and save it. Moreover, these games are easy to play and understand, which speaks well about its development and design.

Saucify is one of the makers of the games hosted on the website. They provide great games that add to the thrilling experience the platform offers. Meantime, the majority of games located at Grand Eagle casino are developed by Rival Gaming. They are even more reputable and create some of the best games on the website. Finally, Betsoft also developed a number of games seen on the website.

Ability to play for free

Except when logged into your account on the casino, it's impossible to play the demo versions of these games. Thus, the site's prompt response when you click on the games is a suggestion for you to log in or join the casino (for new users). 

Progressive jackpots 

When viewed on a desktop (personal computers and other devices), there are 7 progressive jackpot games on the casino. It used to be 5 until 2 were newly added. This is where you hit the bank once you successfully hit the jackpots. Good luck with that! 

Ability to download games

On Grand Eagle casino, there's no feature that allows you to either download available games or use them without logging into your account. There's, however, an onsite feature letting you save your favorite games. This ensures that you don't have to go through the long list of games. As no one has an innate ability to play games, there are demos to show players how to play the games. Nevertheless, the latter can’t also be downloaded or available for offline use. 

Games without downloading

On the website, your favorite games can still be enjoyed without downloading them. The website is easy to navigate, and the games are easy to find. Settings that make playing the games an absolute delight are also available.

Bonuses and Promotions

Welcome bonus 

Grand Eagle casino is liberal in terms of offering whopping bonuses to first-time users. Upon registration, your account is credited with a 100% welcome bonus up to $300. Asides from the welcome bonuses, other promotional offers exist. There are Thursdays Bonanza Drop Bonus, where users can win up to $10,000. This bonus has to be claimed immediately as it's valid for only 10 hours. 

Another promotional bonus is the happy hour promotion. This offers users up to 50 free spins every day between 6 AM and 9 AM. These free spins can be accumulated before the withdrawal. Accumulated spins of over 7 days could win you some other prices. A user can win bonus money, free spins, 100 gift baskets, and vouchers. These free spins may seem inconsequential, but they aren't. You can earn up to $500 and more spins. 

Also, Grand Eagle casino also offers a Cash Box containing $5,000 worth of cash. It's hidden on the website, and users have to find it themselves. No information on finding the Cash Box is provided. Users have to search it out for themselves, and upon finding it can claim the reward. Good luck with that!

Fairness of bonus conditions

These conditions aren't difficult to abide to. They are needed to make sure that dealings are fair to both parties involved in the dealing. The conditions also help to make sure that trust is maintained. Grand Eagle casino is committed to building a reputation that can stand the test of time, hence the conditions. All financial details provided to Grand Eagle casino, irrespective of the payment mode, are secured and won't be disclosed to anyone.

Frequent checks are carried out to ensure that the games played are fair, cashouts, and payments are fair too.

VIP club and loyalty program 

Inadequate information is provided about a VIP club's existence. Information about how to join the VIP Club isn't provided. Perhaps there's a VIP Club, but there are details provided about it. With time we hope this as well as other downsides will be fixed. 

Grand Eagle casino also rewards customer's loyalty. In a bid to thank customers for a consistent engagement on the website, bonus points are awarded. To qualify to earn these bonus points, a customer must have shown a very consistent engagement. Other promotional bonuses are also provided. There are no details on the wager requirements provided.

Mobile Version

Mobile website 

With a website design that isn't only pleasing to the eye, the website has a high adaptability compared to many other websites. In particular, it can be easily accessed via various means. It's PC friendly and also mobile-friendly (both for Android and iOS) to ensure a pleasurable experience for users. With onsite instructions for easy usability and smooth navigation, the comfort the website provides is commendable.

Mobile app

Grand Eagle casino is out to make sure you have a pleasurable and enjoyable experience. However, no mobile application is currently available for the online casino. To make up for this, the interface is pretty smooth and easy to use.

Banking and Money

Deposit and withdrawal methods 

Various payment modes are accepted on the website, depending on your location. Users from Canada can make deposits and withdrawals via Skrill eWallet, Visa/MasterCard, Ecopayz, or Bitcoin. Users from any of the European Countries can use either Visa, credit and debit cards, bank transfers, Ecopayz, Neteller, and Bitcoin. 

No matter what the means of deposits is, the minimum one is $20. For withdrawals, users of this online casino can only make use of mail checks, FedEx, credit cards, Skrill, Bitcoin, Ecopayz, and Netteller. However, users of Grand Eagle casino need to maintain a track record of privacy. Thanks to that, users can be assured all of their financial details provided on the website are safe and won't be disclosed to any third party.

There are certain downsides to making withdrawals on this online casino. The minimum withdrawal is $100, and the online casino charges a $15 fee on every withdrawal made via credit cards. This means users have to pile their winnings until they're above $100 to process their withdrawals. 

At the same time, for withdrawals with an eWallet like Ecopayz, Neteller, or PayPal, users don't have any withdrawal fee. Withdrawals are also processed every day of the week, meaning you can make requests for withdrawals on any day you choose. However, payments are made only on Mondays and Thursdays. If you miss the Monday payout, you'd have to wait till Thursday. If you're also making a withdrawal for the first time, you'd have to carry out some other verification checks. These checks are for security reasons and if carried out correctly will pose no delay to withdrawals 

Cash transaction security

The website safeguards the data of its clients using SSL encryption technology. New users, as well as the oldies, can see the claim of this on the website. 

Speed of withdrawal

How quickly a user can make a withdrawal is solely dependent on the user. Passwords are an essential ingredient in ensuring security. If your passwords are strong, there's a lesser probability your account will be hacked. This means fewer confirmations and faster-paced withdrawals. If everything is in order, withdrawals should be done in less than 3 hours. If there are extra confirmations to be done, it takes longer for withdrawals to be made.

Honesty RTP

Grand Eagle casino appears to have a high value for its reputation, backed up with the licenses and authorizations it possesses. It can be concluded that whatever the RTP may be, it's consistent.

Safety and Trust

Is it legal?

Grand Eagle casino places great emphasis on safety. The online casino is certified by iTech Labs. It's also licensed by Curacao Gambling Authority, so users can be extra sure of their security. 

Fairness checks

A comprehensive information on fairness check is still lacking on Grand Eagle casino. There’s no information on audits carried out to ensure the random selection of winners. Although other security parameters seem to be in place, the fairness checks needs to be looked into as it’s what ultimately guarantees users aren’t being ripped off. 

User data encryption

Grand Eagle secures users’ information with a 128bit SSL encryption that’s up to date.This ensures that no information leaks out of the casino. It's in compliance with the EU General Data Protection Regulation (GDPR) as regards user data and every user reserves the right to have their data erased when they desire to.

Localization

The website is currently available only in English and is accessible to users in the United States, Canada, and countries of the European Union. A lot of work is still needed here to make their services available to other countries who don't speak English.

Customer Service

Support availability 

Grand Eagle casino has the functioning customer support. There's a live chat option where players can lodge complaints to a virtual assistant. Asides this option, there's also an option of emails ([email protected]) and phone calls.

Quality of support 

The support offered is commendable. Across all platforms of support, responses are prompt and very helpful.

Conclusion

Grand Eagle casino seems to be doing a lot of things right. The information provided on licensing makes them stand out as one of the most reliable online casinos available. They also have a lot of surprising bonuses and promotional offers. Although they need to work on their localization and conditions of withdrawals, it's a good casino. Worthy of mention is how much attention they pay to their users, extra verifications checks, and surprises attached to the games. On this basis, Grand Eagle casino sure is a great choice - check it yourself!