Mandarin Palace Casino

United States Flag
Accepts Americans
Fair Rating
  • Games and Software
    8
  • Bonuses and Promotions
    7
  • Mobile Version
    6
  • Banking and Money
    8
  • Safety and Trust
    9
  • Localization
    8
  • Customer Service
    8
Mandarin Palace Casino
United States Flag
Accepts Americans

Mandarin Palace Casino Review

Website www.mandarinpalace.com
Welcome Bonus $500
Owner Genesys Technology N.V.
Licenced By Curaçao
Established In 2009
Payout Percent 97%
Payout Speed 0-2 days
Games Offered Keno, Scratch Cards, Roulette, Video poker, Slots, Blackjack
Powered By
Number of Games 160+
Banking Options
  • EcoPayz
  • MasterCard
  • Neteller
  • Visa
  • Skrill
  • Bitcoin
  • JCB
  • Nordea
  • Check
  • Wire-transfer
  • American Express
  • Diners Club
Currencies BCH, CAD, EUR, NOK, USD, BTC, GBP, DKK
Support Channels Phone, Live Chat, E-mail
Casino Types Fast payout casino, Instant play casino, Mobile casino, Best Payout Casino
Screenshots
  • Unpopular Saucify games
  • Bitcoin games
  • Tireless customer support
  • Numerous promotions
  • Currency and country restrictions
  • No Live Dealer
  • Fees for some deposit and withdrawal
  • Maximum bet limits

Games and Software

Selection of games

Game selection in the Mandarin Palace casino is quite broad as it features about 600 games. The available games are displayed on the site's homepage in different categories. Players can check for specific game titles using the search bar. Video Slots are available in the casino with varieties such as Alkemor's Tower, A Christmas Carol, Big Bang Buckaroo, Captain Shockwave, and Cleopatra's Coins.

Table games are summed up to 12 titles, namely Blackjack, Single Вeck Мegas, Punto Banco, Vegas Strip Blackjack, and others.

The casino doesn’t offer the live dealer in its game compilation.

Casino software

The software companies responsible for ensuring that the casino players have a tremendous and swell time are Betsoft, Saucify and Rival. These are the two software companies involved in the creation of games when it comes to the games that Mandarin Palace Casino has available. These software providers aren't the ones that the majority of slot machine enthusiasts are familiar with. The slots behind this online casino are fun, entertaining, and adventurous.

Ability to play for free

The demo mode isn't available to first-time players/visitors in the casino. Sign up is required before access can be given to play the games on the site. This isn't so cool.

Progressive jackpots

There are several slots available in the online casino, one of which is the progressive jackpot slot. These progressive jackpots range anywhere from to $20,000 to $100,000.

Games without downloading

Players have access to games on the website without having to download them on their mobile.

Bonuses and Promotions

Welcome bonus

Every player who joins the casino for the first time is liable to a generous welcome bonus of about $2250. This bonus is paid to the players after a round of four deposits has been made. To lay claim on this bonus, you have to register an account and login to Mandarin Palace go to the cashier using the homepage drop-down menu: 

  • Click on deposit, 
  • Click on bonus and then
  • Input the code REDLANTERN. 
  • Click claim and play.

There are also bonus offers for returning customers such as the $10000 bonus bonanza drop on Thursdays.

Fairness of bonus conditions

All bonus terms are fair enough as both the company and the players are considered before conclusions are drawn. Yet, a lot of complaints have been made as regards the bonus terms, majority of them arising from the disregard of the terms and conditions guarding the bonus offers. We, therefore, advise that before you take up any offer, do visit the terms and conditions section at the bottom right of the site.

To lay claim on the bonuses or use any of the services on the website, you’d need to register an account with the casino and choose a valid email address. If your email isn't correct, you could miss out on weekly bonuses and offers available.

VIP club and loyalty program

Mandarin Palace's loyalty program is a way of giving back to their customers who have proved faithful to them over the years. These customers are rewarded with free spins, bonus money, free gadgets, and funded vacations… so nice!  Customers have access to these benefits as they rise in their VIP status.

Upon sign up, you’d start at the first level in the loyalty club, the more points you get, the more prizes you’d win. Asides this, every week, the casino gives away $40,000 to players via raffle dip. The number of tickets you can have is dependent on the money deposited during the week.

Another promotion common to the Mandarin Palace casino is the daily deals. These deals are run every day all week. It features a match bonus between 70% and 100%, and a maximum bonus ranged from 200$ to 900$. Daily deals can only be claimed once per day, asides the Sunday bonus.

Mobile Version

Mobile website

Asides the amount of time taken to load the site, the casino's mobile version of the website is user-friendly and convenient to use. A first-time player wouldn't find it challenging to use. In spite of this, not all the 160 games available on the PC version would the player find available on mobile devices. The player would only be allowed to play 60 games from the full library, most of which are slot games.

For quick access to the games, simply scan the QR code on the website. This web browser is accessible on all smartphones and tablets that run on Android, iOS and Windows operating systems. Some of the popular mobile games are 7 Chakras, Alkemor's Tower, Age of Spartans, Wishing Cup, The Golden Owl of Athena, Sweet Success, and Rise of Spartans.

Mobile app

As much as you’d love the easy access to the casino on our mobile, the casino currently has no mobile app downloadable to a mobile phone. However, access to that casino can be granted via your mobile web browser. Recommended browsers are Google Chrome and Firefox. This is an area the casino authorities should look into as many of its competitors have one to their name. Also, in its 10+ years of existence, the casino doesn't seem to be making good use of technological advancement.

Banking and Money

Deposits and Withdrawals

The minimum deposit is $20 with a maximum of $1000. Minimum withdrawals are at $100. To further enhance the convenience of its player, the casino avails its players with several online payment options. Deposit and withdrawal methods range from cards, bank and wire transfers and American express, courier check and postal services. Card payments accepted by the casino are Mastercard, Visa, Eco card, Neteller, bitcoin, Skrill. These options are subject to players' residence. For players in the USA, deposit methods available are gift cards, bitcoin. Players who have CAD as their currency have the following deposit methods available to them; Skrill e-wallet, Skrill visa, Skrill, Mastercard, Eco card E-wallet and Bitcoin.

Currencies supported by the casino are USD, CAD, GBP, EUR, SEK, DDK, NOK. Every other country whose currency is not listed is allowed to use the USD$. Irrespective of the deposit option used, your funds would be in your account immediately after the transfer is made. If you make deposits using the Skrill or NeTeller, you might experience a hitch in claiming your deposit bonus as these methods attract some fees which the casino covers for you.

The website provides you with deposit tips to reduce your stress. Follow these steps and voila!

  1. Try to make deposit using your card at least five times
  2. Give space to your transactions, e.g., 15 minutes apart
  3. Let your amount be different from your amount of deposit
  4. Use Odd amounts like $43 and $91
  5. Note that the higher your deposit, the lesser the chances of rejection.

Cash transaction security

With the availability of encryption code, transfers, deposits, and withdrawals are safe and secure. Bearing this in mind, be informed that the Mandarin Palace casino is stable enough for all of your online transactions. You can be sure that there’s no room for theft or cheating.

Withdrawal speed

The minimum withdrawal allowed at the casino is $100. It's important to know that bitcoin withdrawals are faster than any other method on this platform. Immediately it's processed, you'd have your money between 24-48 hours.

Honesty RTP

The casino’s return to the player percentage isn’t stated on the casino website. It’s impossible to determine the casino’s fairness as regards this in the absence of this crucial information.

Safety and Trust

Is it legal?

The casino is licensed by the Curacao gaming body where they are based. This makes them a legal authority but not as legitimate as they should as the curacao body isn't the highest and most recognized body. 

Fairness checks

Gameplay available is fair and random as they’re audited by iTech lab who verify the validity of their random number generator.

User data encryption

All transactions are encrypted using 126-bit technology. The casino complies with all data protection and strict privacy laws. All personal information available to the casino is protected at all costs. Unless you agree to use your identity on promo material, your anonymity is guaranteed. If at all the casino has to reach you for any promotion, bonus, or any other information, they would via your email address, which serves as your login name.

Localization

Non-native speakers of English won't find the casino site strange. The casino has over five languages, and the available language options are English, Dutch, and French. Players would notice a change of language option in the top left corner of the site in the menu option. This addition gives the casino an extended global reach.

Restrictions

Several players from several countries are restricted from the casino due to legal or financial or commercial reasons and regulations. The casino doesn't offer registrations, withdrawals, or deposits to and from countries such as Australia, France, Switzerland, Hungary, South Africa, Germany, Afghanistan, Algeria, Croatia, Colombia, and many more.

The Mandarin Palace Casino wins in the fact that as opposed to a lot of other casinos, it doesn't restrict the USA.

Customer Service

The Mandarin casino has been voted the best online casino due to its excellent customer service. Are you having issues with your account or the site, there are various means by which you can lay your complaint. The ways are common in multiple casinos, but this casino boasts of a prompt live chat service available 24/7, 365 days of the year.

The only shortcoming of the live chat feature is the uncertain time frame for which a customer would have to wait before being answered by an operator. It may take as long as 40 seconds to get a response using the live chat. In comparison to some other casino live chat, this is slow, but the politeness of the operator justifies the length of time. Should you experience any difficulty in the live chat usage, you could Call the toll free number on 18002535048 or send an email to [email protected]

A high point for this casino is that it makes life easy for its players by adequately spelling out the necessary information on its website, except the return to player percentage, But that’s not a problem, casinos rarely spell that out. 

Another support system put in place by the casino is a check against irresponsible gambling. According to the website, there's a level of responsibility demanded by the players as to if and when to play and also how to spend time and money. To this effect, there's a voluntary self-exclusion program put in place to help players who have lost control. This program entails a minimum of 7- day cooling-off period, and a six month self-exclusion period. Also available on the site are direct links to some problem gambling support sites such as the Gamble aware, NCP Gambling, Gambler Anonymous, and The Gambling Therapy. The site complies with ICRA to protect children and free speech right on the internet. In lieu of this, the casino frowns at underage gambling. The gambling age in the casino is 18+, although some US states require that players must be 21 years or older to play in any casino.

Conclusion

Mandarin Palace Casino is a fantastic and reputable casino not only conscious about its profit but about its customers also. If you've been convinced of betting here based on the review, it's advisable that you start with little money and gradually build your trust in them. Remember that trust isn't given but earned. Experience the richest ideals of gambling in Mandarin Palace Casino. May the odds always be in your favor.